• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I have a VVX 501 that is provided by our phone provider and provisioned by them.  The time is incorrect.  I have checked all the settings and they are set correctly.  What I have noticed is that when I change from -5 GMT to any other timezone, the time displays correctly for that time zone.  If I go back to -5 GMT, it just shows GMT time. 

 

What could possible cause it to not display correctly for this 1 time zone?

 

Software its running is 5.4.2.2835

 

Thanks

3 REPLIES 3
HP Recommended

Hello Maytrix,

welcome to the Polycom Community.

The currently latest supported software is 5.5.1 Rev E.

 

I would suggest you try this and then tell us what country you are in so we can test this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

We are having the same issue with software rel 5.4.1:17954 on the VVX501 and VVX601 phones.

HP Recommended

Hello Barry,

welcome to the Polycom Community.

The currently latest supported software is 5.5.1 Rev E.

 

I would suggest you try this and then tell us what country you are in so we can test this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.