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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-02-2014 12:09 PM

HP Recommended

After placing a call on  hold, how do I then pick up this call on another phone in the office without transferring the call?

2 REPLIES 2

‎09-03-2014 01:29 AM

HP Recommended

Hello SarJen,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

In addition it is useful to provide details on the phone in question and the call server being used.

 

Most likely your SIP server provider needs to explain to you how to retrieve a parked call as this is different on every switch.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎04-22-2015 01:57 AM

HP Recommended

This is available on the soundpoint phones using shared lines reference Technical Bulletin 33230 Shared Call Appearance Bridging on SoundPoint® IP and SoundStation® IP Phones. 

 

When a call is placed on hold the button will flash and any other phone with that shared line can "pick off" the call on hold.

We have it in production with Freeswitch. 

 

Steffen we are trying to get the "On Hold" pick off to work on a VVX 600 with

UC Software Version 5.3.0.12074

 

did something change with setting up Broadsoft SCA with VVX ?

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