Solved: Picking up another persons extension from my desk on Polycom... - HP Support Community

Anonymous · ‎10-15-2014

Hello,

We have need to pick up a another persons extension if they are away from thier desk but I do not know how to do this on the new Polycom 335 phones we just installed. Anyone have a suggestion or guidance please.

Jan

SteffenBaierUK · ‎10-15-2014

Hello Jan,

welcome to the Polycom Community.

This functionality completely depends on the SIP switch you are using.

Usually its a number or a star code that enables the call pickup and you would need to inquire this with whoever setup your system.

Depending if you use one line only on the phone you could program this on the other line key.

The VoIP FAQ can be consulted for details on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎10-15-2014

Hello Jan,

welcome to the Polycom Community.

This functionality completely depends on the SIP switch you are using.

Usually its a number or a star code that enables the call pickup and you would need to inquire this with whoever setup your system.

Depending if you use one line only on the phone you could program this on the other line key.

The VoIP FAQ can be consulted for details on this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎10-15-2014

Thank you so much, I am calling the company that set us up on the phones and working them them now to get this accomplished.

Regards,

Jan

Picking up another persons extension from my desk on Polycom335

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