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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-21-2023 01:59 AM

HP Recommended
Product: Edge B20
Operating System: Other

I am installing Poly B20 to 2 switches, Cisco and Aruba. The connection to Cisco is ok. It can register to IP PBX. Can make calls.

 But the B20 connected via Aruba switch, it can not register to IP PBX, because ping is RTO.

Anyone has this kind of problem?

1 REPLY 1

‎12-21-2023 03:10 AM

HP Recommended

Hello @sinjosb ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product, the HP Poly Software, or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come. Please do not simply edit the original post but reply with the versions.

 

If an issue like this cannot be resolved via a public community post, please work with our support organization in your region. Details on how to contact us are in my signature

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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