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‎04-08-2021 06:40 AM

HP Recommended

I realize the CCX 400 does not have a web interface (according to the documentation).  I don't have one in  hand to test, but we've run into an issue with the PC port on the CCX 500 and 600 and to correct it I had to upload a .cfg file via the Web interface with the following settings: 

<web sec.dot1x.eapollogoff.enabled="1" sec.dot1x.eapollogoff.lanlinkreset="1" sec.hostmovedetect.cdp.enabled="1"/>
 
I don't know if the 400 suffers from the same issue, but I'm curious if these settings can be enabled somehow in the 400s configuration?
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Accepted Solutions

‎04-08-2021 06:52 AM

HP Recommended

Hello @dv2323 ,

 

Welcome to the Poly Community.

 

The CCX400, just like the other CCX phones does have a web Interface but needs to run 5.x.x or later.

 

As your post does not contain this information we must assume it is on 1.0.x

 

Once upgraded you can update via the "normal" Web Interface method to 7.0.2


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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2 REPLIES 2

‎04-08-2021 06:52 AM

HP Recommended

Hello @dv2323 ,

 

Welcome to the Poly Community.

 

The CCX400, just like the other CCX phones does have a web Interface but needs to run 5.x.x or later.

 

As your post does not contain this information we must assume it is on 1.0.x

 

Once upgraded you can update via the "normal" Web Interface method to 7.0.2


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-08-2021 06:55 AM

HP Recommended

I actually don't know what code we have as I don't have a 400 for testing yet, but your answer resolves my question. Thank you very much.

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