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‎02-14-2025 11:34 AM

HP Recommended
Product: CCX 500-M

I have a Poly CCX 500, that was used in Skype for Business. 

I now want to use it for Genesys Cloud.

I need to reset the Base Profile to Generic but after the phone restarts, it reverts back to Skype.

How do I get it to change to Generic?

 

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2 REPLIES 2

‎02-14-2025 03:02 PM

HP Recommended

Hi @McGooo  Welcome to Poly HP Support Community.  
 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://support.hp.com/us-en/poly 

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

I'm an HP Employee.


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‎02-15-2025 04:50 AM

HP Recommended

Hello @McGooo ,

 

Welcome to the HP Poly community.

 

From our UC FAQ: or VoIP FAQ:

 

Aug 27, 2021 Question: Why do I not see the different Base Profile modes offered when factory resetting /OOB / Out Of Box wizard a Poly device?

Resolution: Please check => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
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