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‎12-04-2020 04:53 AM

HP Recommended

Hello @marsian ,

 

It should have a different HW revision. Who did you do the RMA with? Polycom directly?

 

Both the Box and the Phone should have a C1 HW revision.


Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-04-2020 05:02 AM

HP Recommended

Hi Steffen,

 

yes, the phone was RMA'd via the Poly support and the Amsterdam EMEA center.

 

The box says Revision C actually , while the Homescreen of the device after a HTTPS logon says Revision A?

 

Best regards

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‎12-04-2020 05:10 AM

HP Recommended

Hello @marsian 

 

what does the label at the bottom of the unit state?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-04-2020 05:18 AM

HP Recommended

Hu, there it get's wild:

 

The white label on the lower right back says "Revision B"....?? Although the serial number matches the label on the box.

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‎12-04-2020 06:30 AM

HP Recommended

Hello @marsian 

 

the label should be like this:

image

 

Please contact me via the private message system and supply details of the previous RMA, the old Mac and the new Mac and I look into it.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-25-2021 09:22 AM

HP Recommended

I just received my CCX600 and have the same issue (I updated to the latest firmware). Is there already a solution for this ?

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‎04-27-2021 12:53 AM

HP Recommended

Hello @Marcel A ,

 

Welcome to the Poly Community.

 

Did you read any of the replies on this topic? Especially the one just before your new post?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-27-2021 02:16 AM

HP Recommended

Messages before are mainly about RMA's etc 🙂 I was hoping there is a solution without sending the device back ....

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‎04-27-2021 02:29 AM

HP Recommended

Ours are still doing it only when you answer with Speaker Phone. Strange that the Issue only occurred when we updated the firmware and Poly kept asking for us to RMA them. We are still holding out for a Firmware update will finally fix the issue.- no joy so far it has been over 6 months.

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‎04-27-2021 02:50 AM

HP Recommended

So far no currently used software version was posted so I am unable to verify. The latest 7.0.2 should contain all available fixes. If there still is an issue a RMA is needed. 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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