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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Poly E500 Auto Answer Intercom Call only

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12-15-2024 10:38 AM
Hi,
I'm using a grand stream PBX which allows you to dial a number and the phones are meant to auto-answer. This works for Cisco phones, but on the Polly phones, enabling auto answer makes them automatically answer all the calls, both regular and intercom calls. The built-in page feature does something similar but doesn't work with the Cisco phones. I've spent a good few hours searching the form and trying custom configurations, but they all auto-answer all the calls. Is this at all possible? The forum post below is about the same issue but there wasn't a clear answer.
Thanks
Ploycom VVX401 intercom auto-answer - HP Support Community - 8810414
12-15-2024 11:00 AM
Hello @aseba1 ,
Welcome back to the HP Poly community. Did the reply provided >here< assist you? If yes could you mark it as Accept as Solution?
For your new question from our VoIP FAQ:
Oct 25, 2011 Question: How can I specially change my Ringtone or Ring for a certain incoming call?
Resolution: Please check => here <=
The above depends on what the SIP server can send.
Auto Answer every call:
Nov 18, 2014 Question:Can I Auto Answer SIP and/or H.323 Calls on Poly Phones?
Resolution: Please check => here <=
The above answers every call
There is also:
Aug 19, 2015 Question:Can I set up an Intercom functionality?
Resolution: Please check this post => here <=
This does not depend on the SIP server but only works between Poly Phones.
The above posts should have all the answers, if not the VoIP FAQ and/or community search can be consulted. Please ensure to include details like the currently used software version in the future.
If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN