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‎07-16-2025 12:32 AM - edited ‎07-16-2025 12:33 AM

HP Recommended

Have 2 Trio C60 in our company, but both are not able to use.

The screen do not lid up no matter what you press.

Did try unplug the POE cable and let it cool down for 1hr/day. still same result.

Also did try a reset by pressing the 4 corner. see that LED light did change but screen still no response.

1 REPLY 1

‎07-16-2025 01:00 AM

HP Recommended

Hello @Horai ,

 

Welcome to the HP Poly community.

 

Not knowing the age or the history of these devices, most likely they will need an RMA.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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