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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

Phones migrated to Skype for Business 2019, a mix of Ply VVX 411 and VVX 200 series, are logging out requireing the user to enter a pin number before they can use the phone. This does not happen to phones still on SFB2015. It last happended 10 days ago, the DHCP leaser period is 8 days, and the force pin login setting is off in SfB2019.

Any suggestions? I have log files to send to someone if I can create a case please?

 

1 REPLY 1
HP Recommended

Hello @KK717 ,

 

Welcome to the HP community.

 

Unfortunately, Your post does not contain the currently used Software version for the HP Poly product or the Partner application you are using.

 

This is important especially in the future when someone finds this post in days, months, or years to come.

 

For Poly IP phones please provide if this is PVOS, UC Software, or ObiEdition. For current Video products please include the Provider used.

 

From our FAQ:

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Microsoft Teams 3PIP gateway (retired 31.07.2023 >here< please move to Microsoft Teams SIP gateway >here<) or Teams issues?

Resolution: Have a look => here <=

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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