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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-16-2024 10:42 AM

HP Recommended

We are being told by Comcast that our current Poly VXX 400 Phones are not compatible with their new network and they want us to buy all new phones.  These units are not that old so this does not seem reasonable.  Are these phones not compatible with current networks or are they trying to get a sale?

3 REPLIES 3

‎12-16-2024 11:31 AM

HP Recommended

Hello @DN997 ,

 

Welcome to the HP Poly community.

 

Comcast would need to provide this information as they are ultimately the ones provisioning the phones. If they state they are no longer supported then I would believe them.

 

If you have the SIP credentials for the account you could set up your provisioning server and use the phones this way. I do not know if Comcast would support you in this.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎12-16-2024 11:33 AM

HP Recommended

Thank you for the response.  

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‎12-24-2024 11:20 AM

HP Recommended

Hi there.  Thank you for the response.  The issue is, I don't trust Comcast.  They are saying that the phones will not be compatible but as this unit was only discontinued in 2021, I find that hard to believe.  The VXX 450 has some upgrades but we are only using these as straight VOIP phones to answer and makes calls so no detailed office configurations that would require upgraded hardware.  

Is there any other way to find out if the information I'm being given is true?

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