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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎06-10-2025 08:05 PM

HP Recommended

How do we go about getting device action to work within poly ZTP? Which allows for Factory Reset, Reboot Device, Packet Capture ect. They are just greyed out. Device action documentation makes it seem that it should be available with supported devices.  

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1 REPLY 1

‎06-11-2025 12:37 AM

HP Recommended

Hello @Skunkbeard ,

 

Welcome to the HP Poly community.

 

We have no idea which Poly Phone you are seeing this issue with, as you did not provide this information. We also do not know if this has ever worked for you or if this is a day-one issue.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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