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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-03-2017 05:57 PM

HP Recommended

Hi people!

 

We have these polycom 330 with the 2 lines configured

 

Line 1 is our main pbx

Line 2 is diffent pbx we have for backup

 

The problem is when both lines are enabled at the same time the calls get mixed, calls for line 1 enters on line 2 and calls from lines 2 enters on line 1.

 

Any suggestion why is this happening?

 

Thanks,

1 REPLY 1

‎06-04-2017 02:17 AM

HP Recommended

Hello fredix,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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