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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-07-2023 07:57 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

hello

i have set some polycom 335 phone and they work well. but somtimes they turn to "unregistered Line" and it wont register again.

even i try to reset configuration but after resetting it cant find sip file to run

2 REPLIES 2

‎08-08-2023 01:07 PM

HP Recommended

Hello, welcome to the HP Poly community.
Could you please check your phone for the IP address? 
If it is valid, please contact your service provider to reset the configuration of the IP address. 

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‎08-08-2023 03:04 PM

HP Recommended

Hello  @FarzadOstovari ,


welcome to the HP Poly community.

 

From our FAQ:

 

Oct 21, 2022 Question: How can I check who provides the service for my phone or who is my Provider?

Resolution: Please check >here<

 

The above should help you to work with whoever provides your service as the phone seems to have a network issue it cannot register with your SIP provider and on a reboot cannot connect to the provisioning server.

 

This would cause the error message you see.

 

Please be aware that the SoundPoint IP 335 is end of life and end of support.


Best Regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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