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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!

‎11-06-2024 04:43 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I've updated my C60 to the latest firmware but it won't boot to Zoom Control.

Just staying in settings menu.

Any one encountered something like that?

Reply
3 REPLIES 3

‎11-06-2024 06:35 AM

HP Recommended

Hello @InexVlad ,

 

Welcome to the HP Poly community.

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎11-08-2024 07:07 AM

HP Recommended

Hi Steffen,

 

thanks for the answer.

 

I've finally figured it out: after updating to ver. 9.0.0.10460 there was a change in the path, from where C60 is downloading Zoom's Controller apk file. This path was blocked by our services, so after we removed the block C60 successfully downloaded the file and booted up. 

 

Case is closed 🙂

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‎11-08-2024 07:09 AM

HP Recommended

Hello @InexVlad 

 

you posted in a community forum where volunteers reply so a case was never opened 😉

 

Thanks for following up 

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Reply
Was this reply helpful? Yes No
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