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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎05-29-2014 03:33 AM

HP Recommended

Hi everybody,

 

I installed yesterday our new Polycom CX5000.

But it won't start.

 

There is only the Power cord and the USB connected. No Rj11 or RJ45 ...

 

The Screen show the Boot-Up Process but it won't complete on itself ...

 

How can I get this thing to work?

 

Kind Regards

Christoph Borchert

1 REPLY 1

‎05-29-2014 06:19 AM

HP Recommended

Hello Christoph,

welcome to the Polycom Community.

 

Is this a CX5000 Panoramic Camera ?

 

If yes, the standard CX5000 or a CX5000HD ?

 

I would suggest you check the guide => here <= on how to factory reset the unit.

 

If above fails you need to speak to your Reseller to get an RMA.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
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