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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎12-03-2014 04:41 AM

HP Recommended

Hello everyone,

 

I am quite new and a noob here so I hope you'll excuse me for my stupid (beginner) questions. I recently got a Polycom CX500, but I am not able to reach anything inside the phone because it keeps rejecting me for some reason ! 

 

It asks for an extension number, then to enter Dial-in Conferencing PIN (and I have none of them). I've checked it says that there is another option to log in to these phone with just PIN number, but that screen never shows up. All I get is " Certificate web service cannot be found. Please contact your support team. "

 

And I've resetted the phone maybe 50 times, but no luck. Any help how to setup a Lync account to register this thing or completely without using Lync, will be highly appreciated.

 

Model: CX 500

Firmware version: 4.0.7577.4372

 

Thanks again.

Harun B.

1 REPLY 1

‎12-03-2014 07:51 AM

HP Recommended

Hello Harun,

 

the Microsoft LYNC server has a pre-requisite that a DHCP Option 43 and 120 and a valid NTP server must be configured in the Network in order to utilize the PIN & Extension sign in process can work.

 

There are plenty of sources available via search site covering this in depth.

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

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