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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎07-12-2012 08:23 AM

HP Recommended

I have just purchased 3 brand new IP560 SIP phones from a business contact who had a few spare from his installation.

 

When plugged into either of my PoE switches (HP and CISCO), all three create a buzzing/chirping sound from the back.  The noise seems to get louder once I made a call.  Is this normal for the 560 SIP. 

 

 

 

Thanks  Daren

3 REPLIES 3

‎07-12-2012 08:32 AM

HP Recommended

Hello Daren,

I have not heard this and would suggest to disconnect the Phones. Have you got any other Polycom phones that you could test via PoE?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-12-2012 09:35 AM

HP Recommended

Yes we have a whole series of Polycom phones already on the same swicthes (IP321 SIP, IP330 SIP, IP650 SIP) and they all work silently as you would expect.

Was this reply helpful? Yes No

‎07-12-2012 09:38 AM

HP Recommended

Hello,

 

can you email me the MAC Addresses of all 3 so I can check internally if we are aware of anything and also the Hardware Revision?

 

Just use the Forum Mail.

 

Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.