Solved: Polycom IP6000 mute external mics - HP Support Community

Anonymous · ‎07-03-2014

Hi,

I cannot get the mute keys on the external mics to work on the ip6000. When in a call and a user presses the mute button on the external mics there is no change; the indicator light stays green and the mic does not mute.

If they press the mute button on the phone it work correctly and mutes all mics.

The part # on the external mic is 2201-15855-001. Wondering if this is actually compatible with the IP6000?

This is happening on all mics and all IP 6000's.

Any help would be appreciated. Thanks.

SteffenBaierUK · ‎07-03-2014

Hello amacadams,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

Above list's the part number you provided as:

SoundStation Duo and CX3000

2200-15855-001

2201-15855-001

Based on the above you are using the wrong microphone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎07-03-2014

Hello amacadams,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

Above list's the part number you provided as:

SoundStation Duo and CX3000

2200-15855-001

2201-15855-001

Based on the above you are using the wrong microphone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎07-04-2014

Thanks -- makes sense. I'm getting back with the reseller who did not deliver the correct product.

Polycom IP6000 mute external mics

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