Polycom Soundpoint iP670 sporadic Reboots

Anonymous · ‎01-24-2013

For several weeks I have the problem that different Polycom SoundPoint ip670 new start sporadically for no apparent reason. The first guess was the power supply and the network. We have both ruled out, since we used an extra power supply instead of PoE and have installed a completely new switch. In the log file in the notes for the first time we were able to detect specific errors, which we can not handle.

For this reason I hope that someone can help us here.

SteffenBaierUK · ‎01-24-2013

Hello cs-ropa,

welcome to the Polycom Community.

It would be interesting what Software Version you are running and also why are you not looging at level 4 as it is the standard?
Has anyone advised you to log at a lover level?

Have you contacted your Polycom reseller (ComPlus) yet?
Have you recently upgraded the Software?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎01-28-2013

Thank you for your fast answer.

The Software Version:

UC-Softwareversion 4.0.2.11307
BootROM-Softwareversion 5.0.1.10553

Should I change the logging level?

Or can you say something to the errors in the existing log?

Should I contact our Polycom reseller (ComPlus) oder can I get help in this Community?

SteffenBaierUK · ‎01-28-2013

Hello cs-ropa,

Log levels should always be set at level 4 if not advised by Polycom support.

The correct way forward is to raise a ticket with Polycom support via your Reseller.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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