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‎04-07-2025 01:24 PM

HP Recommended

 

I have some IP phone model (Polycom SoundpointIP 331/550/650/6000)

were in old firmware. can you please clarify which firmware can support TLS1.2? and how can upgrade to the new one?

 

1 REPLY 1

‎04-07-2025 01:31 PM

HP Recommended

Hello @Alina_Gao ,

 

Welcome to the HP community.

 

Unfortunately, your post does not contain the currently used Software version for the HP Poly product you use. 

 

This is important, especially in the future, when someone finds this post in days, months, or years.

 

Please do not simply edit the original post but reply with the versions.

 

In the FAQ or the Read 1st section, we remind users why this is important.

 

from our VoIP FAQ:

 

Oct 03, 2016 Question: What version of OpenSSL  or TLS is supported by my Poly Phone and can this be changed?

Resolution: 

Using a CCX as an example you find the SSL / TSL selection via the Web Interface Settings > Network > TLS > TLS Applications. This may depend on the Software version used.

 

SteffenBaierUK_0-1744054252277.png

or

 

Sep 6, 2017 Question:Can you change the minimum required TLS Version on a Poly Phone?

Resolution: Please check => here <=

 

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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