Polycom Soundsation IP 5000 factory reset

Anonymous · ‎08-10-2016

I am trying to provision a Soundstation IP 5000 using a Vodia provision server, however the config has been corrupted and will not download correctly.

I have tried to factory reset the IP 5000 so I can manually config the server settings instead, however I cannot get the unit to reset.

I have tried pressing 1,3,5,7 simultaneously during the reboot with no success.

Can someone give me some help?

SteffenBaierUK · ‎08-10-2016

Hello Telcodr,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

"You can use a multiple key combination to reset your phone to the factory defaults. Depending on your phone model, press and hold the following keys simultaneously during the Updater/BootROM countdown process until the password prompt displays...."

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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