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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎01-06-2015 07:12 AM

HP Recommended

Hello,

 

I have been using Cisco phones to date on my asterisk server and have had no issues to date configuring phones through provisioning.  I have acquired a few Polycom Soundstation IP 5000 and I am having a nightmare configuring these.  It won't provision at all.  Is there a tutorial available for this?  I saw this:

 

http://community.polycom.com/t5/VoIP/FAQ-Can-I-register-my-Polycom-Phone-with-a-XYZ-SIP-Server/td-p/...

 

It doesn't exactly give me an explanation I am looking for.  Could any provide assistance?  It will be much appreciated.

 

Thank you.

1 REPLY 1

‎01-06-2015 08:48 AM

HP Recommended

Hello AliUllah,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

or

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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