Polycom Trio 8500 phone stopped working

Anonymous · ‎12-10-2019

Hello

I got two polycom trio 8500 phones with their expansion mics off amazon and one of them just stopped working a few months after. It does not power on when coonected to LAN anymore.

Is there something I can do to rectify this issue?

SteffenBaierUK · ‎12-10-2019

Hello @Shimah Kohol ,

Welcome to the Poly Community.

Not knowing what happened to the device I would assume it is defective.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎12-11-2019

Hello @SteffenBaierUK

Thank you for your prompt reply.

I will follow up with my Poly reseller as suggested.

Also, here is the Polycom device serial number you requested SN: 64167F9E4120.

Best regards,

Shimah Kohol

SteffenBaierUK · ‎12-11-2019

Hello @Shimah Kohol

INGRAM MICRO NZ LTD sold this unit back in 05/06/2019.

They are you Tier 1 contact.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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