Polycom Trio 8500 unable to get IP address

Anonymous · ‎08-25-2020

Firmware version: 5.9.4.7038

MAC address: 64:16:7F:9E:7B:C6

Hello, we have a Polycom Trio 8500 that just cannot grab an IP address. I have tried manually giving it an address but once it reboots it goes back to 0.0.0.0. I have updated the firmware, and tried some solutions from the previous thread that had the same issue but in my case it did not work.

Is there anything I am missing here?

Thank you in adavance.

MichaelLevesque · ‎08-28-2020

Polycom endpoints typically display 0.0.0.0 if there is no physical connection on the unit even if you've configured a static IP. Double check your cabling and patching and make sure you are plugged into a live port.

Michael J. Levesque, PCVE

Resolve Collaboration Services Corp.

Anonymous · ‎09-08-2020

I have checked and confirmed that I am plugging into a live port. Just kind of hit a dead end here, not sure what is causing this.

SteffenBaierUK · ‎09-09-2020

Hello @jsy18

to exclude your network simply RMA the unit.

Best regards

Steffen Baier

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