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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎08-23-2017 10:34 AM

HP Recommended

My apologies if this is not the right place but I am stuck.

 

I'm trying to set up a Polycom V411 and I've put the IP address in which is 192.168.1.4  and it says refuses to connect.

 

Both my router and the phonne itself say the same IP address and the phone can connect to the internet as it has downloaded updates today.

 

Thanks 

 

John

4 REPLIES 4

‎08-23-2017 10:38 AM

HP Recommended

Hello John,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

It also contains:

 

Oct 7, 2011 Question: How can I find out the IP Address of my Phone?
Resolution: Please check => here <=

 

and

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

or

 

Jul 06, 2016 Question:Since Upgrading to UC Software 5.5.0 in Generic Base Profile I can no longer use HTTP?

Resolution: HTTPS only is supported since UC Software 5.5.0 only. Please check => here <= for more details


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎08-24-2017 06:33 AM

HP Recommended

Thanks 

 

It's a sip server

 

label: SIP

Version 5.5.2.8571

File: 5.5.2sip.ltd

 

IP address is 192.168.1.4  confirmed on phone and in router settings.  I've tried putting https:// first but get the same message.

Was this reply helpful? Yes No

‎08-24-2017 09:16 AM

HP Recommended

Hello John,

If you ensured that the Web Interface is enabled and you checked the IP then I suggest you open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. End Customers are usually unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎08-24-2017 09:36 AM

HP Recommended

Thanks Steffan

 

Serial No is 64167f1793e2

 

I got the phone from ebay.

Was this reply helpful? Yes No
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