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‎03-14-2014 03:29 PM

HP Recommended

I setup a new vvx 300 phone on our office network.I am able to make outgoing calls but not receiving incoming calls. The caller can hear the phone ringing on his end but the vvx 300 phone doesnt ring nor it shows an incoming call on the phone. After 5 rings it brings up a "the extension **** is on the phone " message what could be wrong?

1 REPLY 1

‎03-15-2014 03:12 AM

HP Recommended

Hello sanveer76,

welcome to the Polycom Community.

 

This sounds like you either registered the wrong extension or maybe some network issue.

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above, and contacting your SIP service provider, should help your troubleshooting your issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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