Polycom VVX 410 losing local contacts regularly

Anonymous · ‎05-16-2018

Hello

A customer of ours is having some regular issues where there local contacts that have been entered are being lost. This is being caused by a reboot of the phones after a loss of connection.

We have confirmed with there IT company that there is nothing network related casuing this reboot. Is there a setting on the phones that automatically refreshes connection which could be causing these drops and losing the contacts?

Many Thanks,

George Dallaway

SteffenBaierUK · ‎05-16-2018

Hello @GeorgeBusinessPhones,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Maybe the phone was set to use dir.local.readonly?

I suggest you create a backup and check this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-17-2018

Hello Steffen,

The phones are using a SIP server and should be running on UC software version 4.1.7.1428.

We have tried swapping out the handsest for new ones, taking the phones off the POE and the issues still persist.

Could you please advise?

Many Thanks,

George Dallaway

SteffenBaierUK · ‎05-17-2018

@SteffenBaierUK wrote:

Maybe the phone was set to use dir.local.readonly?

I suggest you create a backup and check this.

You are not using a currently supported software. A current software is UC Software 5.7.2 or at least 5.6.2 instead.

Please provide all requested data and upgrade the phone

replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

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