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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-24-2024 01:39 PM

HP Recommended

All,

 

I have a client who has switched VOIP providers and wants to utilize their existing handsets (Polycom VVX 411) with Google Voice. 
From my research, I see that Poly VVX Obi edition phones (certain models) are compatible.  I don't believe the firmware available for the Obi edition phones will work on the VVX models, but want to get confirmation.

I believe the client will need to purchase new handsets to use Google Voice, but I'm looking to confirm.


 

 

2 REPLIES 2

‎09-24-2024 01:42 PM

HP Recommended

Hello @jpmsp2024 ,

 

welcome to the HP Poly community.

 

Only compatible VVX 150, VVX 250, VVX 350, or VVX 450 can be changed between ObiEdition or UC Software.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-24-2024 02:04 PM

HP Recommended

Thanks Steffen, I appreciate the reply. This is what I was looking for!

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