Solved: Polycom VVX 411 factory reset - HP Support Community

Anonymous · ‎03-03-2021

Hi all!

Having some issues with a factory reset since registering to a 3CX phone system. I have gone through the reboot - cancel - 1+3+5 process and it has said configuration reset. BUT when it boots up it's asking for the OLD password to change it to a NEW one...am I screwed here?

Thank you!

SteffenBaierUK · ‎03-03-2021

Hello @Sube

So far we do not know the currently used software version and/or if the reset of the phone was successfully and it no longer loads a new configuration from a provisioning server.

i usually in my day to day testing use 456 as the old password after a reset and 789 as the new one.

replied via a mobile device

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-03-2021

Hello @Sube ,

Welcome to the Poly Community.

Since certain UC Software we support the California password law sb-327 >here<

Simply use 456 as the old and then add a new password.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-03-2021

Hi Steffen,

Thank you for your reply, I have tried entering 456 as the OLD password but it says "it's too short"

Thank you again

SteffenBaierUK · ‎03-03-2021

Hello @Sube

So far we do not know the currently used software version and/or if the reset of the phone was successfully and it no longer loads a new configuration from a provisioning server.

i usually in my day to day testing use 456 as the old password after a reset and 789 as the new one.

replied via a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-03-2021

Okay, I have resolved this! I was being silly and not entering ALL the details into the handset...you need to put old password and new password in at the same time. Apologies for wasting your time

Polycom VVX 411 factory reset

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