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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎09-30-2019 11:28 AM

HP Recommended

Good afternoon,

 

I have may Polycom VVX 411 onsite. However, four of them has some of the numbers keys not working. I tried rebooting and factory reset. Could someone please help me with this issue?

 

64-16-7F-15-02-D4 - Control button (arrows to control on the menu), the round button next to the home button.

64-16-7F-15-02-71 - it doesn't work key numbers 1 to 6

64-16-7f-01-e2-48 - it doesn't work key numbers 1, 2, and 3

64-16-7F-28-a5-42 - it doesn't work the key numbers 3, 6, and 9

 

Thanks in advance!

2 REPLIES 2

‎10-01-2019 04:57 AM

HP Recommended

Hello @MarcosF ,

 

Welcome to the Poly Community.

 

I can see the following internally:

 

64167F1502D4 28/03/2017 Veracomp SA
64167F150271 28/03/2017 Veracomp SA
64167f01e248 30/08/2016 WESTCON GROUP EUROPEAN OPERATIONS LIMITED
64167F28a542 11/01/2018 WESTCON-CANADA

 

As these are all from different years I would assume these are different hardware revisions.

 

Are they used in a very specific way aka a call centre or are these cleaned using cleaning products?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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‎10-01-2019 07:48 AM

HP Recommended

Good morning,

 

Thanks for replying! In regards of your questions:

1. We don't have a call centre

2. The polycom are not cleaned at all. Whenever is dirty, I just clean it myself using a dry papertowel or cloth.

 

Thanks again!

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