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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎11-18-2023 11:40 PM

HP Recommended

Hello, I have recently encountered an issue with my polycom VVX411 IP phone. It initally froze up, and then started bootlooping. I factory reset it and now it boots up again but it will not allow me to access the setup menu. I am able to log into it, but it immediately goes to "uploading log files" then reboots. I am currently unable to use the phone.

3 REPLIES 3

‎11-20-2023 08:42 AM

HP Recommended

Hi @Egress_ 
Welcome to the HP Support Community.

 

It seems that the device needs to be replaced. I would request that you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Regards,
Prajwal

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‎11-21-2023 04:59 PM

HP Recommended

is there any key shortcut that I can use to attempt to get the phone out of this loop of sending logs/rebooting due to "missing application"?

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‎11-22-2023 12:50 AM

HP Recommended

Hello @Egress_ ,

 

welcome to the HP Poly community.

 

I can only suggest you use the community search function.

 

From our VoIP FAQ:

 

Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server

 

or

 

Jul 05, 2018 Question: Does Poly support Multiple Key Combinations MKC to action a reboot or similar?

Resolution: Details => here <=

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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