Polycom VVX 450 call issue

[salvodipa]

Hi Community, I have a Poly VVX 450 Ip Phone

Firmare Details : Phone InformationPhone ModelVVX 450Part Number3111-48840-001 Rev:AMAC Address64:16:7F:70:4D:65IP ModeIPv4IP Address192.168.0.14UC Software Version6.4.6.2656Updater Version6.4.6.2240

I set up my Sip account from this provider  that I joined almost 10 years : https://orchestra.irideos.it/

Server is :voip.eutelia.it

when I try to make any calls after 30 seconds the call dropped

I get the following error :

0406153027|app1 |4|00|AppHybridC::termLclChg failed to find pCall
0406153044|copy |4|00|Configuration of URL failed
0406153044|clist|4|00|dbIO::processResult:no host
0406154451|copy |4|00|Configuration of URL failed
0406154451|cfg |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_en-gb.xml

Can you help me with that, please?

I have another phone (Cisco) but I don't have that issue

[SteffenBaierUK]

Hello @salvodipa ,

welcome to the HP Poly community. This sounds like a keep alive or firewall issue. The Logs snippet shared has nothing to do with the call.

From our VoIP FAQ:

Jan 19, 2012 Question: How to troubleshoot Poly VoIP-related Issues?

Resolution: Please check => here <=

Please get some usable logs and share these with your VoIP provider.

Best Regards

Steffen Baier

[salvodipa]

Hi Steffen, thank you for your help, I'm struggling to use Wire struggle

to be honest I installed an App (Zoiper) on my mobile phone and used the same network by wifi connected to the same router, I don't have that issue, how is this possible? 

[SteffenBaierUK]

Hello @salvodipa ,

welcome back to the HP Poly community.

You can use the FAQ post to try and help you or assist your SIP provider. If this fails, and no other volunteer replies, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier