Polycom VVX and Valcom paging

Anonymous · ‎04-19-2016

We have converted a customer from a Nortel BCM to around 50+ Polycom VVX 410 (5.4.1 firmware) phones hosted by a Genband C15 and they have overhead paging using Valcom. I can page with the phones from phone to phone just fine. We are connecting the Polycom to a Valcom 801A (SIP Device) connected to a V-2006A which wires out to the speakers. A sample page from the 801A to the 2006 to the speakers plays perfectly clear. But when we page from a 410 Polycom, there is an awful noise and very little intelligble voice audio.

Anyone have any ideas or have seen this before?

SteffenBaierUK · ‎04-19-2016

Hello Maddog34,

welcome to the Polycom Community.

The Polycom UC Software PTT/GroupPaging Audio Packet Format document describes our PTT format and you may want to contact the manufacturer of your solution in regards of compatibility.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎04-20-2016

Thanks. In talking to Valcom Support more, I discovered that Valcom has special firmware for the Polycom paging configuration. After the new firmware was loaded, the paging worked as expected.

Create an account on the HP Community to personalize your profile and ask a question