• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎06-04-2016 09:39 AM

HP Recommended

I feel i have been misold my cloud phone system which I use for a small business application by BT. I have tried to take up the matter with them but they are not interested so Polycom are my last resort before I go back to go old ISDN and my little exchange.

 

I have a small retail shop with three cloud phone lines (no computers on them) and the problem is that on the display I can only see the numbers that are dialing me and not names which are stored in my cloud phone system. 

 

I have over 300 names and number we use regularly and I do not fancy punching them in one by one into three phones. It would take forever and ever.... 

 

BT have told me it is not possible, my ISDN setup worked fine. 

 

This is a backwards step in my opinion and I hope that polycom have a solution that will allow me to import a csv or equivalent into each phone ? 

 

Also I pay for 10 numbers (we use this for marketing purposes) but I cant get the phone to tell me which line has been dialed without disabling the CLI feature ... 

 

it really has gone backwards and not forwards in terms of technology, I had a mobile 20 years ago that displayed who was calling me.... 

 

have I got the wrong phones ? 

 

Any ideas polycom users ? 

1 REPLY 1

‎06-05-2016 04:13 AM

HP Recommended

Hello DavidM,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Jan 6, 2012 Question: How can I create a local directory or what is the 000000000000-directory.xml used for?

Resolution: Please check => here <=


Have a look at this:

 

http://community.polycom.com/t5/Polycom-Endpoints-Forum/SCRIPT-Automatic-000000000000-directory-xml-...

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.