Polycom VVX500 reboots on its own

Anonymous · ‎09-05-2013

I have several sites with VVX500 installed.

For some reason, a couple of the VVX500's reboot all of a sudden, sporadically, even if a user is on an active call.

What could cause such sudden reboots?

Phones are running firmware version 4.1.3

Thanks!

SteffenBaierUK · ‎09-06-2013

Hello Ralph_Obacks,

welcome to the Polycom Community.

The first step should be to check your app and boot logs on the provisioning servers in order to see if any errors are logged.

This may be simply using old / wrong parameters and this should show up in the logs.

There may also be a dump file being uploaded which would contain technical information for our support team.

Please have a look at the above files and once you want to progress with this contact your Polycom reseller and/or Polycom support directly.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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