Polycom auto line selection when dialling

Mayanksriv007 · ‎08-23-2024

When a user is on an active call and press Speed dial on the expansion module to dial a number.

Behavior-

On VVX600 and 601 - The phone automatically picks an unused line to dial that number.

On VVX450 and E500- I have to select a new line manually and then press Speed dial to dial a number.

Is there a setting or config that we don't know I want my 450 and 500 to work like VVX600 and 601.

M_Salman · ‎08-24-2024

Hi @Mayanksriv007, Welcome to Poly HP Support Community.

Due to limited support, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs or thumbs up and marking my post as an Accepted Solution.

Regards,

Salman

I'm an HP Employee.

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SteffenBaierUK · ‎08-30-2024

Hello @Mayanksriv007 ,

welcome back to the HP Poly community.

Unfortunately your old post >here< never received an update so the greater community will be unaware of how you solved your issue.

Your new post also does not contain the minimum information required by a new post as already reminded in your previous post.

Best Regards

Steffen Baier

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