Solved: Polycom contacts directory update without reboot. - HP Support Community

Anonymous · ‎03-21-2016

Hello,

I've tried to find a solution to update the contacts dir on the phone without reboot ( <mac-address>-directory.xml ).

I have a polycom IP321 witch is running 4.0.3 Firmware version and I've tried with "sip notify polycom-check-cfg extension", without success to update without reboot.

I want to know if there is o option to update the contacts without reboot for this model or Polycom VVX 500.

Best Regards,

Constantin

SteffenBaierUK · ‎03-21-2016

Hello Constantin,,

Any contact stored on the phone will be added to the phones <mac>-directory.xml

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

SteffenBaierUK · ‎03-21-2016

Hello Constantin,

The directory file is only read when the phone boots so the local directory is only updated on a reboot.

This has been working as designed since day one.

I suggest to simply utilize something like active directory or similar if you always want an updated directory.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-21-2016

If I'm going to use active directory LDAP, when a user it will save a contact from the phone where it will be save ? (the number that was added from the phone or the favirites entry )

Thanks

SteffenBaierUK · ‎03-21-2016

Hello Constantin,,

Any contact stored on the phone will be added to the phones <mac>-directory.xml

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-24-2016

Hello,

I've tryed to set up a LDAP contacts directory using this tutorial ...

http://community.polycom.com/t5/VoIP/FAQ-Setup-an-openLDAP-server/td-p/75035

When I check the phones logs is say LDAP is not enabled.

I enabled in the sip.cfg and features.cfg but I don't know why I still get that message from my phone.

The phone model that I use is Polycom 320 and firmware 3.3.5 ...

Thanks

SteffenBaierUK · ‎03-24-2016

Hello Constantin,

From UC Software onwards we no longer use a SIP.cfg or Phone.cfg as explained => here <=

You can call your configuration files what you want but you must not use pre-UC Software 3.3.0 sip,cfg / phone1.cfg files.

You mention a features.cfg file which is most likely in the \config sub folder but these files are example templates as explained => here <= and are not automatically loaded.

I would suggest you check your logs for errors.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎03-24-2016

Hello Steffen,

Thanks for your quick answer ... Is working now but everithyme I have to search to find a contact. There is a way when I go in Corp Directory to display me all the contacts ? ... Right now I have to do search ... to display the contacts ...

Best Regards,

Constantin Cotiuga

Polycom contacts directory update without reboot.

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