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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎03-19-2014 11:58 AM

HP Recommended

Hello,

 

I'm havign issues with a paticular polycom phone.

 

It doesn't seem to be replying with it's credentials for it to fully register when presented with the 401-Unauthorized message from the Server.

 

However...after clearing the NAT-Translations on the router...it then decides to send its credentials??..

 

Any help would be greatly appreciated.

 

Phone info below:

 

User-Agent: PolycomSoundPointIP-SPIP_450-UA/3.2.1.0054 
3 REPLIES 3

‎03-19-2014 12:56 PM

HP Recommended

Hello flatman123,

welcome back to the Polycom Community.

Could you be so kind and update any of your earlier post(s) so other users can profit from your experience?

 

You should seriously consider updating your Phone software to a currently supported version first before you do any more troubleshooting.

 

The next step would be to follow this FAQ post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-19-2014 01:31 PM

HP Recommended

Please excuse my ignorance ,but what do you mean update my posts?

 

I understand what you mean about the phone's software. --Thank you for the reply.

Was this reply helpful? Yes No

‎03-19-2014 02:59 PM

HP Recommended

Hi,

 

it was this post => here <=

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.