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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎06-25-2019 01:52 PM

HP Recommended

I bricked my phone

I upgraded a wrong firmware version to my phone.

 

The phone now boots but can't be accessed on the web browser.

 

Tried to rollback the firmware...it keeps saying "can't access the boot server"

 

I'm using <removed by a moderator> to rollback the firmware.

 

Is the phone dead?

1 REPLY 1

‎06-26-2019 12:13 AM

HP Recommended

Hello kyiu@yius.ca ,

 

welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

I have removed the reference to our server as this is for Poly Support Customers only and cannot handle larger traffic. We only provide this to users who open a ticket with Poly support during their warranty period.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Sep 27, 2012 Question: I get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <= or => here <=

 

Basically, set up a local server with the correct compatible software and you will be able to get the phone back.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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