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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎04-11-2013 01:38 PM

HP Recommended

Hello, I hope this formum help me!

 

Today I received a dead VVX1500 videophone.

 

It died by the following:

 

 - Someone tried to upgrade using the Technical Bulletin 53522.

 - The videophone tried to download the files from the FTP server, but shows this message: "BootBlock failed to flash all times"

 - I received the VVX with the issue. Checking the about page I discovered that it has the bootROM 4.3.0.

 

I think that it fails because the 'Upgrade' was done with an earlier version of SIP and bootROM. 

 

I have read some FAQ. And I have some questions:

 

If my phone is in a Reboot Loop, how can I check this info "Before you can successfully install UC Software 4.x.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility."? I don't know what version it had before the upgrade.

 

Reload the software will recover the phone?

 

I will preciate any help, or comment.

 

 

1 REPLY 1

‎04-12-2013 01:44 AM

HP Recommended

Hello Jorge,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 Question: I get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=

 

Above explains what this message means.

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download Software?
Resolution: Please check => here <=

 

Above explains how to get the software on the Phone. I would suggest you use UCS 4.0.3 Rev F


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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