Polycom vvx 411

Anonymous · ‎03-05-2021

Hi I have recently purchased a second hand polycom vvx411 phone

I am wanting to connect this to my phone provider but feel they are trying to sell me a new phone. The reason I purchased this was because it is the same as the one in the office.

My new phone provider bonline is saying the phone cant be used as it is locked or my internet provider doesnt allow this to work

ive been trolling through the internet and I cant find anywhere it saying the phone is lock or can be locked

the phone is compatible to the network

i have also attempted to open up port forwarding but not sure which ports i am suppose to open??

SteffenBaierUK · ‎03-06-2021

Hello @nhanif ,

Welcome to the Poly Community.

I suggest you check our FAQ section for questions around ports etc.

Can you access the phone's web interface and are there no old settings loaded on the phone after a reset?

Phones can be tied to an old service provider and only the old service provider can release them.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-31-2021

Did you figure it out? VoIP is rather complicated. Although both parties claim to be SIP compatible, they might not be compatible to each other. However, on their Webpage, bOnline claims to be compatible with Poly VVX UC.

1. Does bOnline provide instructions like a Provisioning URL?

2. Which Internet Service Provider are you using (in the United Kingdom)?

3. As Steffen asked, are you able to access the admin part (phone interface or Web interface) of your VVX 411?

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