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- Polycom vvx410 NTP synching error, red triangular flashing ...
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12-01-2016 09:52 AM
Hello, I have a red triangular flashing icon on the top right my VVX410 phone. I know that it means that the phone isn't able to connect to the NTP server, this is not true since I did a wireshark looking for the ntp protocol and saw the exchange happening real time.
The phone software is running on:
UC Software Version 5.5.0.20556
I did set the ntp server from the web browser configuration and my setting are as follows:
Override DHCP's SNTP Server: Yes
SNTP Server: pool.ntp.org
SNTP Resync Period (s): 86400
Override DHCP's Time Zone: Yes
Time Zone: (GMT -5:00)Eastern time (US & Canada)
Alternate Time Zone: (GMT -5:00)Eastern time (US & Canada)
I tried different firmware and realized that I did not have that error on the following ones:
4.1.4.7430 --No problem
4.1.7.1210 --No problem
5.0.0.6874 --No problem
Firmwares that had the triangular flashing icon on the top right:
5.5.0.20556
5.4.5.6770
5.2.0.13744
I am unsure on what to do now, the flashing icon is very annoying and not enjoyable for my clients. I have tried to set the configuration in the template.cfg from my provisioning server and I still have the same issue.
Thanks,
Bumbaa
Solved! Go to Solution.
Accepted Solutions
12-01-2016 10:45 AM
Hello Bumbaa,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jul 11, 2014 Question: What is the warning indication / triangle that shows on the phone since UCS 5.1.1?
Resolution: Please check => here <=
If you NTP would not work the time would flash and display the wrong time.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-01-2016 10:45 AM
Hello Bumbaa,
welcome to the Polycom Community.
The community's VoIP FAQ contains this post here:
Jul 11, 2014 Question: What is the warning indication / triangle that shows on the phone since UCS 5.1.1?
Resolution: Please check => here <=
If you NTP would not work the time would flash and display the wrong time.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN