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- HP Community
- Poly Phones
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- Polycon Soundstation 7000 cannot load application

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02-15-2022 03:21 AM
Hi
I am new to this and have been trying to configure a Polycon Soundstation IP 7000 but cannot seem to get it to work. I have setup an FTP server on the internet and configured a directory / user. It seems to connect to that but am still having issues.
It appears to be looking for a file called sip_4014.ld which I cannot seem to find in any of the downloads.
Below is what appears in the log file
000001.864|app1 |*|01|Initial log entry. Current logging level 3
000001.868|cfg |*|01|Initial log entry. Current logging level 2
000001.871|app1 |3|01|Application image is not present.
000001.872|dot1x|*|01|Initial log entry. Current logging level 3
000004.523|tls |*|01|Initial log entry. Current logging level 4
000004.547|ethf |4|01|utilEthFilterInit: VLAN Filter disabled, Storm Filter enabled
000004.847|so |3|01|Link status is Net up Speed 100 full Duplex.
000013.681|lldp |3|01|LLDP did not receive a response from a switch. Disabling LLDP.
000018.682|cdp |3|01|CDP did not receive a response from a switch. Disabling CDP.
000020.871|dns |*|01|DNS resolver servers are '8.8.8.8' '8.8.4.4'
000020.871|dns |*|01|DNS resolver search domain is ''
000020.871|app1 |4|01|Could not load time from (0.0.0.0).
000020.871|app1 |3|01|DHCP returned result 0x187 from server 192.168.58.1.
000020.871|app1 |3|01| Phone IP address is 192.168.58.122.
000020.871|app1 |3|01| Subnet mask is 255.255.255.0.
000020.871|app1 |3|01| Gateway address is 192.168.58.1.
000020.871|app1 |3|01| DNS server is 8.8.8.8.
000020.871|app1 |3|01| DNS alternate server is 8.8.4.4.
000020.890|copy |3|01|'ftp://polycon:****@54.170.110.230/3111-40000-001.updater.ld' from '54.170.110.230'
000021.030|copy |3|01|Download of '3111-40000-001.updater.ld' FAILED on attempt 1 (addr 1 of 1)
000021.030|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
000021.030|cfg |*|01|Prov|Starting to update 3111-40000-001.updater.ld
000021.036|cfg |3|01|Could not get all 512 bytes of the header
000021.051|app1 |4|01|Error downloading 3111-40000-001.updater.ld
000021.053|copy |3|01|'ftp://polycon:****@54.170.110.230/updater.ld' from '54.170.110.230'
000021.210|copy |3|01|Download of 'updater.ld' FAILED on attempt 1 (addr 1 of 1)
000021.210|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
000021.210|cfg |*|01|Prov|Starting to update updater.ld
000021.214|cfg |3|01|Could not get all 512 bytes of the header
000021.229|app1 |4|01|Error downloading updater.ld
000021.234|copy |3|01|'ftp://polycon:****@54.170.110.230/0004f2ef7476.cfg' from '54.170.110.230'
000021.514|copy |3|01|Download of '0004f2ef7476.cfg' succeeded on attempt 1 (addr 1 of 1)
000021.634|cfg |*|01|Prov|Starting to update 3111-40000-001.sip_4014.ld
000021.639|copy |3|01|'ftp://polycon:****@54.170.110.230/3111-40000-001.sip_4014.ld' from '54.170.110.230'
000021.767|copy |3|01|Download of '3111-40000-001.sip_4014.ld' FAILED on attempt 1 (addr 1 of 1)
000021.767|copy |3|01|transport res: 78 respCode 550. transport error: Remote file not found. transport error buffer: Remote file not found.
000021.767|cfg |3|01|Could not get all 512 bytes of the header
000021.784|app1 |4|01|Error downloading 3111-40000-001.sip_4014.ld
000021.787|cfg |*|01|Prov|Starting to update sip_4014.ld
000021.789|copy |3|01|'ftp://polycon:****@54.170.110.230/sip_4014.ld' from '54.170.110.230'
000021.952|cfg |3|01|New load header information:
000021.952|cfg |3|01|Code length: 0x02CF09F0
000021.952|cfg |3|01|Code Checksum: 0x2A3C37E9
000021.952|cfg |3|01|Options: 0x00000080
000209.364|cfg |3|01|New load header information:
000209.364|cfg |3|01|Code length: 0x01FBDCC8
000209.364|cfg |3|01|Code Checksum: 0xB1E8CB9D
000209.364|cfg |3|01|Options: 0x00000080
000326.402|cfg |3|01|New load header information:
000326.402|cfg |3|01|Code length: 0x024EF464
000326.402|cfg |3|01|Code Checksum: 0xEB3782E2
000326.402|cfg |3|01|Options: 0x00000080
000455.016|cfg |3|01|New load header information:
000455.016|cfg |3|01|Code length: 0x02F4966C
000455.016|cfg |3|01|Code Checksum: 0x389169FA
000455.016|cfg |3|01|Options: 0x00000080
000648.454|cfg |3|01|New load header information:
000648.454|cfg |3|01|Code length: 0x03DA3828
000648.454|cfg |3|01|Code Checksum: 0x789A0192
000648.454|cfg |3|01|Options: 0x00000080
000725.841|copy |3|01|Download of 'sip_4014.ld' FAILED on attempt 1 (addr 1 of 1)
000725.841|copy |3|01|transport res: 18 respCode 426. transport error: Transferred a partial file. transport error buffer: server did not report OK, got 426.
000725.841|copy |3|01|Making further download attempts for 'sip_4014.ld'
000725.841|copy |3|01|'ftp://polycon:****@54.170.110.230/sip_4014.ld' from '54.170.110.230'
001604.472|cfg |3|01|New load header information:
001604.472|cfg |3|01|Code length: 0x54E69D42
001604.472|cfg |3|01|Code Checksum: 0x80E818BE
001604.472|cfg |3|01|Options: 0xCC620000
001604.472|cfg |4|01|Bad header checksum, expected=0x326B79DE got=0x29B9B448
001604.473|copy |3|01|buffered_write: transfer Terminated on entry. Return 0
001604.474|copy |3|01|Download of 'sip_4014.ld' succeeded on attempt 2 (addr 1 of 1)
001604.474|cfg |4|01|Prov|File sip_4014.ld was not valid
001604.478|app1 |4|01|Error downloading sip_4014.ld
001604.480|cfg |4|01|Prov|Provisioning failed
001604.481|app1 |6|01|Error application is not present.
001604.482|app1 |6|01|Uploading boot log, time is Tue Aug 27 21:26:19 2019
001604.482|cfg |*|01|Prov|Finished updating configuration
001604.733|copy |3|01|'ftp://polycon:****@54.170.110.230/0004f2ef7476-boot.log' to '54.170.110.230'
001605.130|copy |3|01|Upload of '0004f2ef7476-boot.log' succeeded on attempt 1 (addr 1 of 1)
001610.145|app1 |5|01|Unknown provisioning state 44.
001610.145|app1 |3|01|Event: Multiple Key Combo 1
001610.145|app1 |6|01|Manual Reboot
001613.863|wdog |*|01|Watchdog Expired: tApp
If anyone would have any suggestions it would be great
Cheers
David
02-15-2022 03:39 AM
Hello @theofficeatsw15 ,
Welcome to the Poly Community.
Some of these older phones software has been removed so it can be tricky to find this.
From our FAQ:
Sep 27, 2012 Question: I get the message “Error application not present / Application not Found” on my phones screen
Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server
and
Jun 08, 2017 Question: Is there a special process that needs to be followed upgrading a SoundStation IP6000 or IP7000?
Resolution: Please check => here <=
Also, you can use as a provisioning server http://140.242.64.35/4015/
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
