Pre3.3.0 Config

[Anonymous]

I am running a Trixbox (v:2.6.2.3) I have had no problem with other phones, but the latest few IP335's that we got in are giving a "Pre3.3.0 Config" then goes to the main screen with the open phones (not provisioning properly).  Any ideas how to resolve this?

[SteffenBaierUK]

Hello tneus,

welcome to the Polycom Community. I have moved your post to the correct section.

Not knowing any details about your Provisioning Platform I can only offer below information.

The community's VoIP FAQ contains this post here:

Feb 26, 2013 Question: What is the meaning of the Error message "pre-3.3.0 params" or similar?

Answer:  Please check => here <=

The term "pre 3.3.0" is explained in above.

As you have already noticed yourself the Phone does not register, you can verify this via:

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=

A simple explanation of the few basic settings to register the phone is explained here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

In short, something is seriously messed up how you provision your Phone and you should liaise with whoever provided the platform.

If this is not possible please follow up the various posts within the FAQ and utilize the community search.

As a last resort please raise a ticket via your Polycom reseller with Polycom support or follow up the advise in my signature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services