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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

I'm  having issue getting the phone registered and activated.

We are using ComCast Business as service provider.  The cable is plugged into the Comcast route. I did the following steps SUCCESSFULLY.

  • Password should be 456
  • Select DHCP Menu
  • Set the Boot Server to static
  • Exit
  • Select the Server Menu
  • Change the Server Type HTTP
  • Change the Server Address to <removed>
  • Change the Server User to PlcmSpIp 
  • Change the Server Password to PlcmSpIp 
  • Exit

(I assumed) The phone was able to successfully provision itself from the public Polycom Server.  Please see attached on what I see after the step.

 

The following recommended steps are not as clear. I don't see these fields and please help clarify what are the field values I need to input and where I get them from.

 

========

Usually for a SIP Switch you add within the Lines Menu the following values:

 

Address = the Extension/DDI/Username usually assigned to the Phone

Auth User ID = the Extension/DDI/Username usually assigned to the Phone

Auth Password = the DDI Password usually assigned to the Phone

Label = can be used to show the Phones DDI or Name when idle

 

Within the Server 1 Settings Submenu add the IP address of the SIP Switch in the Address Field

==========

 

 

 

1 REPLY 1
HP Recommended

Hello CanYouHearMe,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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