Problems with Poly Lens and a Edge 500 Phone (Directory Prob... - HP Support Community

AndreeNeumann · ‎10-23-2025

We use Poly Lens to provisioning our Phones.
When we upload a <mac>-directory.xml to the Lens Server, the Phone loads this File on next Boot.
The Directory appears on the Extension Module from the Phone. So everything is working as needed.

Now a User deletes one of these Keys local on the phone. After a Reboot ALL Directory entrys are gone.
Sometimes only the first 3 Contacts are visible after restart.

When we do the same with an FTP as a Provision Server, everything works fine. User could delete a key,
and the File on the FTP is updated. After a reboot the rest of the keys are still there.

What could we do, or what do we wrong?

Note: We use Option 160 with the Lens URL per DHCP. Phone is registered in Lens and got all settings from Lens.
We use Microsoft Teams as Communication System.

SteffenBaierUK · ‎10-23-2025

Hello @AndreeNeumann ,

Welcome to the HP Poly community. This would need to come into support.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best Regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Problems with Poly Lens and a Edge 500 Phone (Directory Problems)

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