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- Provision IP550 not auto-provisioning using http? Really stu...

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12-05-2017 09:50 AM
Let me explain.
I have a soundpoint ip550 with 4.0.13.1445 firmware. I'm using fusionpbx.
I set dhcp option 66 to 'http://domain/app/provision' on my microtik.
The fusionpbx server creates the mac.cfg file on the fly (using php). Meaning its assembles the mac.cfg file using db info and posts it back to the client.
The phone boots without applying the mac.cfg settings taken from the dhcp option url.
However:
If I go to the url http://domain/app/provision/mac.cfg I see the xml file and its properly formatted.
If I download the file from the url it downloads and I can import the file using the phone web gui and it register without any issue.
If I run a wireshark on port 80 from the fusion server. I see the following:
HTTP GET /app/provison/0004f31XXXX.cfg http/1.1
HTTP/XML http/1.1 200 OK
In the packet is the xml settings for the phone.
Wireshark also shows mac-phone.cfg, mac-web.cfg etc file not found.
Why is it not applying the mac.cfg settings?
Solved! Go to Solution.
Accepted Solutions
12-05-2017 09:55 AM
Hello @Kidjake28,
welcome to the Polycom Community.
You would never be able to import a <mac>.cfg file as it simply is the mechanism to provide the phone with the location of its firmware, location of the configuration files and sets the phone up with sub directories where the phone should upload overwrite files, logs and speed dials.
A <mac>.cfg file never contains any configuration itself.
Please familiarise yourself with:
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-05-2017 09:55 AM
Hello @Kidjake28,
welcome to the Polycom Community.
You would never be able to import a <mac>.cfg file as it simply is the mechanism to provide the phone with the location of its firmware, location of the configuration files and sets the phone up with sub directories where the phone should upload overwrite files, logs and speed dials.
A <mac>.cfg file never contains any configuration itself.
Please familiarise yourself with:
Oct 7, 2011 Question: What is the relevance of the 000000000000.cfg or <mac>.cfg?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

12-05-2017 10:54 AM
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN