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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
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‎02-23-2024 11:37 AM

HP Recommended
Product: Poly Edge E100

Hello,

Provisioning message randomly stay stuck on phone screen on Poly Edge E100 using fr-fr or fr-ca.

the message "Approvisionnement Réussite" won't disappear from phone screen in fr-ca

the message "Approvisionnement Opération Réussie" won't disapear from phone screen in fr-fr

In English mode, everything works great

I have to reboot the phone to make it work without any message stuck on screen

 

I tried version 8.2.0.10139, 8.2.0.10207 and 8.2.1.0820 and they all do the same thing.

 

Thank you

 

1 REPLY 1

‎02-24-2024 06:22 AM

HP Recommended

Hello @Yannick_L ,

 

welcome to the HP Poly community.

 

You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is dedicated to IP Phones.

 

Other volunteers may reply but this issue would most likely need to be looked at by our support organization in your region. Details on how to contact us are in my signature

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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