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- Provisioning message randomly stay stuck on phone screen on ...

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02-23-2024 11:37 AM
Hello,
Provisioning message randomly stay stuck on phone screen on Poly Edge E100 using fr-fr or fr-ca.
the message "Approvisionnement Réussite" won't disappear from phone screen in fr-ca
the message "Approvisionnement Opération Réussie" won't disapear from phone screen in fr-fr
In English mode, everything works great
I have to reboot the phone to make it work without any message stuck on screen
I tried version 8.2.0.10139, 8.2.0.10207 and 8.2.1.0820 and they all do the same thing.
Thank you
02-24-2024 06:22 AM
Hello @Yannick_L ,
welcome to the HP Poly community.
You have posted in an incorrect section and a volunteer has moved your post. It has been moved to a section that is dedicated to IP Phones.
Other volunteers may reply but this issue would most likely need to be looked at by our support organization in your region. Details on how to contact us are in my signature
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN