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The Poly Phones Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended

My visual+ is paired to the Trio 8800, but not connected. 
I am unable to update the firmware of the visual+.

On the trio, the Visual+ is under the paired devices, on the screen, the visual+ still shows Unpaired.

What could be the issue?

I am unable to use the equipment

1 REPLY 1
HP Recommended

Hello @MrEdgarWendo ,

 

Welcome to the Poly Community. You replied to a different topic and therefore your post has been moved.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow-up post should contain.


Please provide the volunteers here with sufficient information to try and help you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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